The Client needed to improve the cost-efficiency of its global IT services, but did not have a clear view of its various activities, so was unable to pin down an optimum strategy for change.

Aware that its existing outsourced IT services contract would soon be up for renewal, the Client engaged Xantus to review this, and to conduct a broader review of its IT estate, to determine how best to secure greater efficiencies, lower costs and a better service for critical applications. Under a mandate to strip cost from the business, the Client’s CIO had agreed to take responsibility for £20 million of the company’s £100 million savings target, by addressing large contracts. Within this, the outsource contact was now earmarked for 30% savings.

The Client also wanted greater flexibility in its relationship with its service provider and a greater choice of support options for end users (for example, harnessing self-service facilities such as fault-logging and ticket tracking). Overall, the IT operation needed to be slicker and more dynamic, enabling the business to exploit new market opportunities quickly and efficiently.

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