The firm had devised a strategy to transform the efficiency of its IT activities in recognition that these were too fragmented, denying the business the benefits of a cost-effective, standardised service. At an IT level, the organisation had more than 7,500 IT employees, more than 30 chief information officers, no global IT strategy, an outdated infrastructure, too many platforms and data centres and high fixed costs.

The major outsourcing contract covering its desktop services was reaching the end of its term, presenting an opportunity to transform services by selecting a new supplier to support a new desktop strategy and delivery model.

Xantus played a significant role in delivering a second-generation IT sourcing programme that would improve the efficiency and increase the cost-effectiveness of the organisation's desk-side and service-desk services.

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