Nationwide Building Society - Desktop Strategy to Transformation

Engaged initially to support Nationwide in the sourcing of its network services, Xantus was asked to review its desktop strategy and implement a new sourcing model. The programme delivered commercial benefits exceeding £15M, plus significantly improved customer services. The new contract delivers competitive ‘per user’ desktop pricing, saving 25% vs the internal costs, and Nationwide benefits from industry-standard processes and toolsets.

The Nationwide Building Society wanted to improve its IT services to deliver a better end user experience, reduce costs and to add greater business value. It began with a review of the way its IT services were being provisioned, and, for the first time in its history, considered outsourcing select services to achieve its aims. With staff welfare a top priority, Nationwide turned to Xantus Consulting to successfully deliver the new sourcing model.

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