IT Service Management

The service delivered by the IT organisation is a critical factor in the success of a business, with availability, performance, risk, cost and configuration being just some of the dimensions requiring effective management.

ITIL is now generally accepted as being the service management and delivery framework of choice, and is often quoted by outsourcers and by in-house service delivery organisations as the standard to which their services will be deployed. But what does this actually mean to the business’ operations? The key issue is not whether ITIL has been implemented; what really matters is whether the business sees value in the IT services it receives and trusts the organisation that is delivering it. Even today, this is all too often not the case.

Designing and implementing an effective IT service delivery organisations as well as helping established organisations develop and run service improvement programmes is where Xantus adds real value. We can advise on how to reduce cost and maximise value by closely aligning IT service delivery and business objectives and by optimising process design and performance.

Our service management practice consultants are all industry-experienced individuals, all of whom hold ITIL qualifications.

"We chose Xantus because of their agility and track record. They are open-minded in the way they approach challenging projects, and have a unique background and skillset which combines people who really understand IT, and IT delivery, with a deep awareness of the direction our industry is taking. The expectation is that the resulting programme will radically shape the way our service is delivered to our customers".

Global Head of IS&T Infrastructure and Services, Information Company